Question 1

List and describe four changes in the vendor-customer relationship that often occur as an organization shifts IT management from the more traditional professional services category to outsourcing.

Accepted Answer

The answer of List and describe four changes in the...

Question 2

According to Congleton, it is easier to recruit IT operations managers than IT project managers because of the large budgets that they manage.

Accepted Answer

A) True 
 B)False

Question 3

Lower labor costs is one of the primary reasons why companies offshore IT services.

Accepted Answer

A) True 
 B)False

Question 4

Security authentication prevents parties from denying actions they have taken.

Accepted Answer

A) True 
 B)False

Question 5

The trend towards client-based distributed computing has made IT operations management more difficult.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not a trend in operations management?

Accepted Answer

A)  Operations are being centralized. 
B)  Operations are being offshored. 
C)  Operations are now integrated into the application delivery process. 
D)  All of the above

Question 7

The most expensive computer crime in the past five years has been financial fraud.

Accepted Answer

A) True 
 B)False

Question 8

Identify three ways that organizations use internal resources for disaster recovery.

Accepted Answer

The answer of Identify three ways that organizations use internal...

Question 9

Offshoring has allowed companies to rapidly expand their IT support staff by transferring routine work to the outsourcing partner.

Accepted Answer

A) True 
 B)False

Question 10

Briefly discuss the impact that the Internet and Y2K have had on computer operations.

Accepted Answer

The answer of Briefly discuss the impact that the Internet...

Question 11

Project-based outsourcing is also referred to as:

Accepted Answer

A)  transitional outsourcing. 
B)  best-of-breed outsourcing. 
C)  collaborative outsourcing. 
D)  None of the above

Question 12

In the early days of outsourcing, the organizational goal of outsourcing contracts was:

Accepted Answer

A)  strategic. 
B)  financial. 
C)  operational. 
D)  All of the above

Question 13

E-business outsourcing and IT outsourcing are combining into a new form of managed services outsourcing that is being referred to as:

Accepted Answer

A)  utility computing. 
B)  on-demand computing. 
C)  virtual data centers. 
D)  grid computing. 
E)  All of the above

Question 14

How can the portfolio approach to IT management improve IT operations?

Accepted Answer

The answer of How can the portfolio approach to IT...

Question 15

When one company becomes the prime contractor for IS operations but utilizes other ESPs for some work this is referred to as:

Accepted Answer

A)  transitional outsourcing. 
B)  best-of-breed outsourcing. 
C)  collaborative outsourcing. 
D)  None of the above

Question 16

The drivers behind outsourcing leading organizations to restructure and emphasize their core business are:

Accepted Answer

A)  value and focus 
B)  competitive advantage and value. 
C)  market conditions and focus. 
D)  competitive advantage and focus. 
E)  All of the above

Question 17

An important attribute of a good SLA is:

Accepted Answer

A)  cost. 
B)  completeness. 
C)  metrics. 
D)  All of the above

Question 18

Transitional outsourcing involves long-term contracts to develop and maintain strategic systems.

Accepted Answer

A) True 
 B)False

Question 19

IT operations budgets contain hardware expenses only, software is budgeted with new development projects.

Accepted Answer

A) True 
 B)False

Question 20

The sole job of IT management is to participate in the organization's quest for technology-enabling business opportunities.

Accepted Answer

A) True 
 B)False

Exam 8: Managing Partnership-Based It Operations

List and describe four changes in the vendor-customer relationship that often occur as an organization shifts IT management from the more traditional professional services category to outsourcing.

According to Congleton, it is easier to recruit IT operations managers than IT project managers because of the large budgets that they manage.

Lower labor costs is one of the primary reasons why companies offshore IT services.

Security authentication prevents parties from denying actions they have taken.

The trend towards client-based distributed computing has made IT operations management more difficult.

Which of the following is not a trend in operations management?

The most expensive computer crime in the past five years has been financial fraud.

Identify three ways that organizations use internal resources for disaster recovery.

Offshoring has allowed companies to rapidly expand their IT support staff by transferring routine work to the outsourcing partner.

Briefly discuss the impact that the Internet and Y2K have had on computer operations.

Project-based outsourcing is also referred to as:

In the early days of outsourcing, the organizational goal of outsourcing contracts was:

E-business outsourcing and IT outsourcing are combining into a new form of managed services outsourcing that is being referred to as:

How can the portfolio approach to IT management improve IT operations?

When one company becomes the prime contractor for IS operations but utilizes other ESPs for some work this is referred to as:

The drivers behind outsourcing leading organizations to restructure and emphasize their core business are:

An important attribute of a good SLA is:

Transitional outsourcing involves long-term contracts to develop and maintain strategic systems.

IT operations budgets contain hardware expenses only, software is budgeted with new development projects.

The sole job of IT management is to participate in the organization's quest for technology-enabling business opportunities.