Kim, a Consumer, Is in the Final Stage of Selecting

Multiple Choice

Kim, a consumer, is in the final stage of selecting a product. Which of the following is true if her actions follow the typical consumption chain?

A) Kim is unlikely to have become aware of her need for a product yet.
B) Kim is likely to be persuaded by the product attributes at this stage.
C) Service providers are likely to assist Kim in helping her use the product.
D) Service providers are likely to detect faults with the performance of the product.