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    Business
  3. Study Set
    Operations Management Processes
  4. Exam
    Exam 2: Process Strategy and Analysis
  5. Question
    Performance Measures Such as Average Response Times, Repair Times, and Percent
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Performance Measures Such as Average Response Times, Repair Times, and Percent

Question 5

Question 5

Multiple Choice

Performance measures such as average response times, repair times, and percent defective are referred to as:


A) benchmarks.
B) metrics.
C) targets.
D) tactics.

Correct Answer:

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