Jane Is a Salesperson for a Company That Manufactures Laptop

Multiple Choice

Jane is a salesperson for a company that manufactures laptop computers.One of her customers left her a message indicating that he was unhappy about the last order he received.While on her way to visit the customer to discuss the problem,Jane decides to review her procedure for handling complaints.What is the first thing she needs to do in order to resolve the customer's complaint?​

A) ​Jane should ask the customer what he would like her to do.
B) Jane should ask the customer to explain the problem and listen carefully to get the whole story.​
C) Jane should offer the customer a discount on his next order.
D) Jane should inform the customer that she will not charge him for the order.​
E) Jane should ask the customer if he would like her to ask her superior to handle this complaint.​