Anthony,a Purchasing Agent for a Hospital,finds Several Items Missing from a Shipment

Multiple Choice

Anthony,a purchasing agent for a hospital,finds several items missing from a shipment that the hospital received from one of its suppliers.Anthony speaks with a customer service representative who is very friendly and helpful.Anthony calls the supplier again the next day but talks to a different customer service representative who is not as friendly or helpful.Which of the following describes the problem the supplier has with customer service?​

A) ​It is difficult to train customer service representatives.
B) The quality of service provided is inconsistent across customer service agents.​
C) The first customer service representative set unrealistic expectations.
D) The first customer service representative needs more training.​
E) The first customer service representative is not qualified enough to help buyers.​