Mathew Has Called the Customer Service Department of One of His

Multiple Choice

Mathew has called the customer service department of one of his suppliers to make a complaint.The customer service agent acts indifferently toward Mathew's problem but agrees to resolve the issue.In this scenario,the customer service agent should:​

A) ​not have resolved the issue until he or she had the whole story.
B) have been more empathetic to Mathew's situation.​
C) have asked Mathew more questions.
D) have agreed to Mathew's demands at the start of the conversation.​
E) have asked Mathew to speak to his supervisor.​