One Month After Selling a New Photocopier to a Major

Multiple Choice

One month after selling a new photocopier to a major company and just prior to that company's month end ordering deadline, Amanda called the office manager to announce the price deals that she had on photocopier paper.What activity is Amanda engaging in?

A) account penetration
B) customer relationship management
C) cross-selling
D) follow up
E) assertive sales technique