It Is Often Said That "You Can Only Make One

Multiple Choice

It is often said that "you can only make one first impression." Which of the following guidelines have NOT been recommended in the textbook as best practices in helping a salesperson make a favourable first impression?

A) refrain from smoking, eating, or drinking in the prospect's office
B) learn how to pronounce the prospect's name
C) keep an erect posture - if the prospect offers a chair, sit down
D) avoid eye contact during the early part of the presentation to allow the prospect to examine your appearance
E) do not apologize for taking the prospect's time