True/False
Firms that primarily sell products view service as a method to maintain a sustainable competitive advantage.
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q94: What are the four potential gaps in
Q95: If a firm promises more than it
Q96: Michael was complaining to another member of
Q97: The Service Gaps Model encourages the systematic
Q98: By setting appropriate service standards and measuring
Q100: The zone of tolerance refers to the
Q101: Firms can attempt to close the knowledge
Q102: Because services like airline flights and movies
Q103: Along the service-product continuum, which one of
Q104: All products and services are intangible.