Michael Was Complaining to Another Member of the House Painting

Multiple Choice

Michael was complaining to another member of the house painting crew, "I don't know how they expect me to do an adequate job. The ladder is too short, the paintbrushes are old, and the paint we use is watered down and doesn't stick." Michael's company lacks the ________ workers need to be able to do a good job.

A) maintenance schedule
B) instrumental support
C) emotional support
D) service infrastructure
E) customer expectation mechanisms