Managers of Fast-Food Restaurants Struggle with a Rapid Turnover of Personnel

Multiple Choice

Managers of fast-food restaurants struggle with a rapid turnover of personnel. Employee turnover rates of 100 to 200 percent annually are common. The work environment is difficult, and customers can often be demanding. One of the first steps managers can take to help workers deliver quality service is to

A) ban abusive customers from their restaurants.
B) reward service providers based solely on the speed of service.
C) provide emotional support and concern for their employees.
D) review the delivery support system.
E) make sure services delivery expectations are consistent and coherent throughout the organization.