Multiple Choice
When Marcus checked into his Las Vegas hotel, the front desk clerk informed Marcus that his room would not be ready for another 20 minutes. Marcus didn't mind waiting; he had arrived well ahead of the standard check-in time and this wait time fell within his ________, the area between his expectations regarding desired service and the minimum level of service he will accept.
A) zone of tolerance
B) delivery gap
C) zone of intolerance
D) service gap
E) patience zone
Correct Answer:
Verified
Correct Answer:
Verified
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