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  3. Study Set
    M Marketing Study Set 3
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    Exam 13: Services: the Intangible Product
  5. Question
    What Should a Service Provider Do When a Customer Gets
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What Should a Service Provider Do When a Customer Gets

Question 72

Question 72

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What should a service provider do when a customer gets emotional about the service failure?

Correct Answer:

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The provider should listen att...

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