Multiple Choice
Beth is a customer service representative for an online clothing store. When she got a phone call yesterday from a customer who received a pink shirt instead of the blue one she ordered, Beth told the customer she would mail the blue shirt out immediately and the customer would not have to pay for either shirt. What process is Beth using?
A) instrumental support
B) economy of scale
C) the knowledge gap
D) heterogeneity
E) service recovery
Correct Answer:
Verified
Correct Answer:
Verified
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