Multiple Choice
Empowerment is when ________ are authorized to make decisions to help their customers and, as a result, service quality generally improves.
A) consultants
B) middle managers
C) corporate executives
D) production control managers
E) frontline employees
Correct Answer:
Verified
Correct Answer:
Verified
Q43: The policy at André's Hair Salon is
Q44: When Union Savings Bank required all customers
Q45: Procedural fairness pertains to a customer's perception
Q46: Beth is a customer service representative for
Q47: Because services like cruises and car rentals
Q49: The Service Gaps Model is designed to
Q50: Katrine manages a Sleepy Night Inn. She
Q51: The communications gap can be reduced by
Q52: Mauri knows her restaurant is understaffed today.
Q53: In the marketing of services, empowerment means