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    Exam 13: Services: the Intangible Product
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    The Policy at André's Hair Salon Is "You Are Only
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The Policy at André's Hair Salon Is "You Are Only

Question 43

Question 43

Multiple Choice

The policy at André's Hair Salon is "You are only as good as the last satisfied client you served." Which aspect of service does this reflect?


A) intangible
B) perishable
C) heterogeneous
D) portable
E) viable

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