What Are the Three Most Common Critical Incidents During Service

Multiple Choice

What are the three most common critical incidents during service encounters, which cause customers to switch to other services?

A) failures in the service itself, negative employee actions, and unsatisfactory employee response to service failures
B) failures in the product, disappointment with the product, and lack of care
C) lack of focus on the end goal, lack of employee attentiveness, and disinterest in the product
D) failures in the response to service failure, lack of understanding the organizational goals, and failures in the product