Multiple Choice
Which of the following are the four dimensions of justice?
A) judicial, economic, coordinated, and focused
B) procedural, interactional, distributive, and informational
C) economic, personal, interactive, and informational
D) procedural, economic, determinative, and service
Correct Answer:

Verified
Correct Answer:
Verified
Q1: Yellow and black flags is a system
Q2: In excellent organizations, servers solicit complaints about
Q3: If a server recovers successfully from a
Q5: Interactional justice seems to be the most
Q6: If a guest complaint is resolved on
Q7: Putting money and effort into service recovery
Q8: A service failure is a great opportunity
Q9: Interactional justice refers to<br>A) whether or not
Q10: The main reason for empowering servers to
Q11: An evangelist is created by exceeding expectations.