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  2. Topic
    Culinary, Hospitality, Travel & Tourism
  3. Study Set
    Managing Hospitality
  4. Exam
    Exam 13: Fixing Service Failures
  5. Question
    Yellow and Black Flags Is a System Designed for Airlines
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Yellow and Black Flags Is a System Designed for Airlines

Question 1

Question 1

True/False

Yellow and black flags is a system designed for airlines to notice possible service failures and to assign them yellow for caution, possible failure, and black for eminent failure.

Correct Answer:

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