Multiple Choice
Which of the following is an example of how information about the services offered is part of the service environment?
A) asking a waiter about the specials
B) seeing an advertisement banner on your computer for discount on hotel rooms
C) seeing displayed awards and reviews a restaurant has received
D) talking with locals about where the best cafes are
Correct Answer:
Verified
Correct Answer:
Verified
Q14: Employee empowerment to fix service failures at
Q15: What is the main way in which
Q16: What are systems that go beyond gathering
Q17: Information embedded in the service environment must
Q18: The service environment directly influences the customer's
Q20: What type of technological systems assist in
Q21: Guest history and _ are used together
Q22: Decision support systems (DSS) are able to
Q23: Data analytics and decision support systems (DSS)
Q24: Regardless of whether or not the data