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  2. Topic
    Culinary, Hospitality, Travel & Tourism
  3. Study Set
    Managing Hospitality
  4. Exam
    Exam 8: Involving the Guest: the Co-Creation of Value
  5. Question
    Guests Have Less Contact with Service Personnel Than the Organization's
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Guests Have Less Contact with Service Personnel Than the Organization's

Question 20

Question 20

True/False

Guests have less contact with service personnel than the organization's own supervisors do.

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