Multiple Choice
Which of the following is a disadvantage of co-production for the organization?
A) possibility of alienating customers who dislike change
B) additional cost to train customer contact employees
C) decrease in labor costs
D) decrease opportunity for service failure
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q11: If firing a guest becomes necessary, a
Q12: The more _ guests are with the
Q13: A good service organization would never fire
Q14: If guests co-produce their own experiences, they
Q15: One strategy to invite guests to participate
Q17: Tipping is an example of how guests
Q18: Guest co-production _ the role of the
Q19: Guests are co-producers in which of the
Q20: Guests have less contact with service personnel
Q21: An important step in managing guests as