Multiple Choice
To maintain the fantasy illusion in a themed service setting,
A) The experience must be controlled and focused.
B) The guests should be allowed to see whatever they want.
C) The guest flow should not be designed.
D) Any outside environmental factors can be introduced.
Correct Answer:
Verified
Correct Answer:
Verified
Q36: A plaque at a hotel front desk
Q37: An organization that attempts to increase the
Q38: A rich environment is best for guests
Q39: Even if people perceive a given servicescape
Q40: Bare tables, cheap flatware, and placemats are
Q42: Signs must be<br>A) ubiquitous<br>B) located in obvious
Q43: "Rich and lean" pertains to which aspect
Q44: Signs always convey their messages through the
Q45: The service setting should be designed to
Q46: "Whn readng sentences, what we expct to