Multiple Choice
According to the environmental model in the chapter, guests respond to environmental cues in one of two ways:
A) approach or avoid
B) like or dislike
C) notice or ignore
D) rich or lean
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q16: Excess random information will quickly overtax the
Q17: Which space layout did Walt Disney recommend
Q18: Maintaining the guest mood is best done
Q19: Which of the following best describes how
Q20: One importance of the service environment is
Q22: Hospitality organizations have used the concept of
Q23: Every aspect of the service environment should
Q24: All guests dislike crowds, so the servicescape
Q25: Disney's DECS is a system that controls
Q26: One way to help guests cope with