Multiple Choice
By providing good customer service,firms __________ their products.
A) eliminate the communication gap for
B) add value to
C) reduce the assurance for
D) reduce the empowerment cost associated with
E) increase the perishability of
Correct Answer:
Verified
Correct Answer:
Verified
Q48: Empowerment is when _ are authorized to
Q51: The communications gap can be reduced by
Q71: Services marketing managers have learned that more
Q72: What should a service provider do when
Q104: All products and services are intangible.
Q107: One approach marketers are using to reduce
Q133: The knowledge gap is where "the rubber
Q134: Because services are _,it is often difficult
Q139: In training service providers,service quality goals should
Q142: Many services marketers use training and standardization