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    Customer Service Skills for Success Study Set 1
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    Exam 7: Service Breakdowns and Service Recovery
  5. Question
    A Demanding Customer May Feel a Need to Be or Stay
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A Demanding Customer May Feel a Need to Be or Stay

Question 43

Question 43

True/False

A demanding customer may feel a need to be or stay in control, especially if he or she has felt out of control in the past.

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