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    Customer Service Skills for Success Study Set 1
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    Exam 7: Service Breakdowns and Service Recovery
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    Customers Often Take Their Business to Competitors If They Feel
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Customers Often Take Their Business to Competitors If They Feel

Question 48

Question 48

True/False

Customers often take their business to competitors if they feel they have received poor service and complacency, inappropriate complaint resolution, or unmet needs from one's company.

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