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    Customer Service Skills for Success Study Set 1
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    Exam 7: Service Breakdowns and Service Recovery
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    If Customers Share a Concern, Complaint, or Question with You
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If Customers Share a Concern, Complaint, or Question with You

Question 44

Question 44

True/False

If customers share a concern, complaint, or question with you in person, you should remember to use verbal, nonverbal, and listening skills in conjunction with customer service.

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