Multiple Choice
Positive approaches to listening to a customer include ________.
A) focusing on one or two details.
B) rushing a customer who seems to be processing information.
C) turning off noisy equipment, facing the person, making eye contact and smiling.
D) pushing a customer to make a decision after you have spent time presenting product information.
Correct Answer:
Verified
Correct Answer:
Verified
Q8: Why is listening important?
Q9: Individual characteristics or qualities you have may
Q10: Once your ears pick up sound waves,
Q11: Open-end questions start with words like who,
Q12: Open-end questions are a quick way to
Q14: Give five examples of open-end questions.
Q15: True listening is the physical action of
Q16: The first phase in active listening is
Q17: Particularly in customer service situations, an effective
Q18: The last step in the listening process