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    Business
  3. Study Set
    Customer Service Skills for Success Study Set 1
  4. Exam
    Exam 5: Listening to the Customer
  5. Question
    Particularly in Customer Service Situations, an Effective Listener Should Be
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Particularly in Customer Service Situations, an Effective Listener Should Be

Question 17

Question 17

Multiple Choice

Particularly in customer service situations, an effective listener should be ________.


A) emotionally involved
B) defensive
C) understanding
D) judgmental

Correct Answer:

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