Match Each Term with the Correct Definition

Essay

Match each term with the correct definition.
a.internal audience
g.external audience
b.subject line
h.enclosure notation
c.netiquette
i.modified block letter style
d.block letter style
j.goodwill
e.reference initials
k.buffer
f.testimonials
l.copy notation
-personal stories used in persuasive messages in which people describe how a product or service worked for them