Multiple Choice
Which of the following would not contribute to making services more lean?
A) Train workers so they can handle variety in the tasks they perform.
B) Increase the flexibility of the service system.
C) Have service workers handle multiple tasks simultaneously.
D) Standardize the work methods for providing the service.
E) Simplify the service process.
Correct Answer:
Verified
Correct Answer:
Verified
Q2: In the lean philosophy, the larger the
Q3: This is considered an important issue when
Q4: Engineering changes should not be made in
Q5: Managers considering an operations strategy reflecting the
Q6: Preventive maintenance will eliminate the need to
Q7: Breakdown maintenance is _; preventive maintenance is
Q8: Lean purchasing requires frequent contract bidding by
Q9: In the lean approach, inventories are reduced
Q10: A potential obstacle to conversion to a
Q11: The average time before breakdown of a