Max Has Been Hired as a Consultant to Help Revamp

Multiple Choice

Max has been hired as a consultant to help revamp the procedures that the IT department uses. He sees a lot of things that they are doing correctly, but sees that the information in the trouble tickets is severely lacking of detail. Which of the following systems would Max most likely recommend putting into place that could have been populated from ticket information if it had been there?

A) CMDB
B) Knowledge base
C) Content management system
D) Customer relationship management system