Question 1

Sharon has just finished probing her way through a virtual machine that has been causing problems on the company's private cloud looking for clues as to what might be causing those problems. She has a theory of what could be causing the problem. What is the next step that she should perform if she is following the CompTIA troubleshooting model?

Accepted Answer

A)  Test the theory to determine cause. 
B)  Establish a theory of probable cause. 
C)  Establish a plan of action to resolve the problem and implement the solution. 
D)  Identify the problem.

Question 2

Ted has been tasked with moving the company's physical server infrastructure to a cloud-based infrastructure. He knows that the servers the company uses in the data center are fairly new and are nowhere near ready for retirement. However, he also knows that security is a very important factor in any decisions that are made. Which of the following is unlikely to be considered as a factor in the confidentiality aspect of security planning?

Accepted Answer

A)  An on-premises private cloud may be more susceptible to security vulnerabilities with a limited staff due to the volume of maintenance and patches required. 
B)  If the company were to deploy a private cloud, what kind of uptime requirements would the system need in order to meet the SLAs? 
C)  The physical security of the data center must be considered as physical access to the servers could still cause a data breach. 
D)  If the company were to use a public cloud provider, what kind of assurances do they have that the company's data will be kept private as well as what types of precautions and tools do they have in place?

Question 3

Pedro is looking for internal and external clues as to what may be causing a problem that has been reported via their ticketing system. Which of the following steps is he currently on from the troubleshooting model?

Accepted Answer

A)  Identify the problem. 
B)  Establish a plan of action to resolve the problem and implement the solution. 
C)  Test the theory to determine cause. 
D)  Establish a theory of probable cause.

Question 4

Max has been hired as a consultant to help revamp the procedures that the IT department uses. He sees a lot of things that they are doing correctly, but sees that the information in the trouble tickets is severely lacking of detail. Which of the following systems would Max most likely recommend putting into place that could have been populated from ticket information if it had been there?

Accepted Answer

A)  CMDB 
B)  Knowledge base 
C)  Content management system 
D)  Customer relationship management system

Question 5

A large telecom company currently has both wireless and landline operations and wants to divest itself of the landline division. However, a lot of the servers that run each separate division are located in the same data center. Before they sell off the landline division, they want to migrate the servers out of that data center. Which of the following would be the best and most cost-effective solution so that they can preserve the capital that they have on hand while not taking on any new debt?

Accepted Answer

A)  Build a new data center and move the servers to the new location. 
B)  Convert the servers to virtual machines and migrate them to a cloud service provider. 
C)  Buy new servers and install them in a new leased data center and then migrate the applications to the new servers. 
D)  Buy new servers and install them in a colocation facility and migrate the applications to them.

Question 6

Danny is looking at deploying a new application that requires root-level access to the server. He is currently researching the capabilities of various cloud service providers but is only finding one type of implementation that would meet the requirements set forth by the application developer. Which of the following types of cloud offerings is he most likely going to need?

Accepted Answer

A)  SaaS 
B)  PaaS 
C)  IaaS 
D)  DBaaS

Question 7

A social media organization has grown from its initial startup phase to being widely known within the United States. It has decided that it is time to broaden its horizons and see if it can grow the userbase globally as well. They have plans to expand into Europe within the next 12 months. Which of the following should they become familiar with before they start marketing the platform to European users.

Accepted Answer

A)  GDPR 
B)  HIPAA 
C)  PCI DSS 
D)  SSAE 18

Question 8

Teddy fixed an issue with a cloud-based application a few hours ago and just received a call from a user stating that another part of the application is now broken. Which of the following steps of the troubleshooting model did he most likely omit?

Accepted Answer

A)  Identify the problem. 
B)  Document findings, actions, and outcomes. 
C)  Establish a plan of action to resolve the problem and implement the solution. 
D)  Verify full system functionality, and, if applicable, implement preventive measures.

Question 9

Patrick manages the cloud services that are used by a small hospital system. He knows that there are a lot of laws and regulations out there that pertain to storing PII that are different than other industries. Which of the following sets of laws and regulations is he specifically thinking of that do not apply to other industries?

Accepted Answer

A)  HIPAA 
B)  PCI DSS 
C)  GDPR 
D)  SLA

Question 10

Fictional Corp's IT management team has decided that with their larger infrastructure, they need to look at automating some of the deployments of virtual machines and configurations. They want to use APIs to manage the configurations and installation of operating systems and software as well as for monitoring purposes. Which of the following describes the environment that they are wanting to create and start using?

Accepted Answer

A)  DevOps 
B)  advanced deployments 
C)  divestitures 
D)  resource pooling

Question 11

Janelle's company has adopted the CompTIA troubleshooting model as part of their standard operating procedures to use when troubleshooting issues. She sees the step listed as identify the problem. Which of the following should she do as part of that step?

Accepted Answer

A)  Install the available patches from the manufacturer. 
B)  Ask the user probing questions to determine whether any recent changes have been made. 
C)  Look for clues as to what could be causing a problem. 
D)  Document the issue and all of the pertinent details.

Question 12

Fictional Corp's Vice President of Sales has just returned from a conference where he learned about a great customer relationship management platform that he would like for the company to begin using. This platform doesn't require any investment in hardware, operating systems, or any other software, and only requires administration of user accounts and configuration of the types of data that it needs to store. Users would access it through their web browser, and the administration and maintenance tasks for the IT department would be minimal. Which of the following is the VP suggesting that the company use?

Accepted Answer

A)  Public cloud 
B)  Private cloud 
C)  Hybrid cloud 
D)  Community cloud

Exam 1: Introduction to Cloud Computing

Pedro is looking for internal and external clues as to what may be causing a problem that has been reported via their ticketing system. Which of the following steps is he currently on from the troubleshooting model?

Teddy fixed an issue with a cloud-based application a few hours ago and just received a call from a user stating that another part of the application is now broken. Which of the following steps of the troubleshooting model did he most likely omit?

Janelle's company has adopted the CompTIA troubleshooting model as part of their standard operating procedures to use when troubleshooting issues. She sees the step listed as identify the problem. Which of the following should she do as part of that step?