Question 1

Which is not one of the three main steps of grounding?

Accepted Answer

A)  A speaker presents some new information. 
B)  An addressee indicates or displays that he or she understood the new information 
C)  The addressee repairs any misunderstanding. 
D)  The speaker acknowledges that the addressee understood correctly

Question 2

The centerpiece of solution-building work with clients is the careful exploration of client feelings.

Accepted Answer

A) True 
 B)False

Question 3

In a solution-building approach, practitioners make frequent use of describing their own past experiences to help clients generate possibilities for solutions.

Accepted Answer

A) True 
 B)False

Question 4

The "not-knowing "posture involves the interviewer setting aside his or her own frame of reference and taking a stance of genuine curiosity toward the client and the client's experiences.

Accepted Answer

A) True 
 B)False

Question 5

In , the practitioner states back to the client his or her thoughts, actions, and feelings.

Accepted Answer

A)  summarizing 
B)  complimenting 
C)  self-disclosing 
D)  empathizing

Question 6

In the beginning, when you first start to listen to a new client, it is important to listen first for :

Accepted Answer

A)  who and what are important to the client. 
B)  client goals. 
C)  random exceptions. 
D)  solution talk.

Exam 3: Skills for Not Knowing and Leading From One Step Behind

Which is not one of the three main steps of grounding?

The centerpiece of solution-building work with clients is the careful exploration of client feelings.

In a solution-building approach, practitioners make frequent use of describing their own past experiences to help clients generate possibilities for solutions.

The "not-knowing "posture involves the interviewer setting aside his or her own frame of reference and taking a stance of genuine curiosity toward the client and the client's experiences.

In , the practitioner states back to the client his or her thoughts, actions, and feelings.

In the beginning, when you first start to listen to a new client, it is important to listen first for :