D. Strong Competitive Advantages

Multiple Choice

d.
strong competitive advantages.
e.
better problem solving.
ANS: E PTS: 1 DIF: Moderate REF:
OBJ: 9-3 NAT: AACSB: Analytic
TOP: Cultural Diversity in Human Resources
-IBM's corporate workforce diversity staff helps to ensure that the company's workforce does not become homogeneous.If properly integrated, which of the following outcomes is IBM likely to experience if it maintains a diverse workforce?

A) increased costs
B) decreased efficiency
C) increased employee turnover
D) increased creativity
E) increased communication difficulties