Question 1

In house and guest communications in a hotel are managed by:

Accepted Answer

A) point of sales systems or POS 
B) front office 
C) property management system or PMS 
D) telecommunications or CBX/PBX

Question 2

Property management systems are designed to assist front office employees in performing functions related to which tasks?

Accepted Answer

A) Restaurant reservations 
B) Meeting schedules 
C) Valet parking availability 
D) Reservations, rooms, and guest management

Question 3

The Walker Hotel sold 637 of 755 available rooms last night for a total of $103,570. Show the formulas and
answers for: Rooms Occupancy percentage, ADR, and RevPAR.

Accepted Answer

The answer of The Walker Hotel sold 637 of 755...

Question 4

Which of the following departments is not typically part of the hotel Food and Beverage division?

Accepted Answer

A) Gift Shop 
B) Stewarding 
C) Kitchen 
D) Room Service

Question 5

Hotel Walker has had a very successful weekend booking the majority of its rooms at
close to rack rates. Room revenue for Saturday alone was $125,550 with 700 of the
rooms sold for that evening. The average daily rate for Saturday at Hotel Walker was
________.

Accepted Answer

The answer of Hotel Walker has had a very successful...

Question 6

If room sales are $75,000 in one day for a hotel with 500 rooms available the rev par is
________.

Accepted Answer

The answer of If room sales are $75,000 in one...

Question 7

When selling a room, the front desk associate may suggest that the features of a larger room or a better view may be a superior value for the guest; which means that the Front Desk Associate
Is:

Accepted Answer

A) selling the room at rack rate 
B) providing a discount for a higher priced room 
C) honoring a guests request for a specific room 
D) upselling

Question 8

In order to be in compliance with the Americans with Disabilities Act (ADA)all hotels are expected to have at least ________ percent of their parking spaces designated as
"handicapped."

Accepted Answer

A) 4 
B) 2 
C) 3 
D) 8

Question 9

The executive committee of a hotel is:

Accepted Answer

A) comprised of key associates who head major departments 
B) the Front Desk Manager and Sales Director 
C) the food and beverage director and executive housekeeper 
D) also known as the General Manager

Question 10

Dividing room revenue by the number of rooms available is called:

Accepted Answer

A) rev par 
B) average daily rate 
C) rooms occupancy percentage 
D) rack rate

Question 11

The system that helps hotels to accept, store, and retrieve guest reservations, guest
history, requests and electronic billing is the ________.

Accepted Answer

The answer of The system that helps hotels to accept,...

Question 12

The rack rate is:

Accepted Answer

A) the published rate that the hotel would like to get for a room 
B) the price a room is sold for 
C) a discounted rooms rate 
D) the rate set for convention attendees

Question 13

If room sales are $50,000 in one day with 400 rooms available, the revenue per available room would be:

Accepted Answer

A) $110.00 
B) $125.00 
C) $225.00 
D) $200.00

Question 14

If Rooms revenue is $75,884 and the total number of rooms sold is 662 then the average daily rate is:

Accepted Answer

A) $118.75 
B) $125.00 
C) $136.50 
D) $114.63

Question 15

The person responsible for the task of balancing the guests accounts receivables is the
________.

Accepted Answer

The answer of The person responsible for the task of...

Exam 5: Lodging Operations

In house and guest communications in a hotel are managed by:

Property management systems are designed to assist front office employees in performing functions related to which tasks?

The Walker Hotel sold 637 of 755 available rooms last night for a total of $103,570. Show the formulas and answers for: Rooms Occupancy percentage, ADR, and RevPAR.

Which of the following departments is not typically part of the hotel Food and Beverage division?

Hotel Walker has had a very successful weekend booking the majority of its rooms at close to rack rates. Room revenue for Saturday alone was $125,550 with 700 of the rooms sold for that evening. The average daily rate for Saturday at Hotel Walker was ________.

If room sales are $75,000 in one day for a hotel with 500 rooms available the rev par is ________.

When selling a room, the front desk associate may suggest that the features of a larger room or a better view may be a superior value for the guest; which means that the Front Desk Associate Is:

In order to be in compliance with the Americans with Disabilities Act (ADA) all hotels are expected to have at least ________ percent of their parking spaces designated as "handicapped."

The executive committee of a hotel is:

Dividing room revenue by the number of rooms available is called:

The system that helps hotels to accept, store, and retrieve guest reservations, guest history, requests and electronic billing is the ________.

The rack rate is:

If room sales are $50,000 in one day with 400 rooms available, the revenue per available room would be:

If Rooms revenue is $75,884 and the total number of rooms sold is 662 then the average daily rate is:

The person responsible for the task of balancing the guests accounts receivables is the ________.