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    Exam 14: Building Customer Relationships
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    Nikita's Decision to Buy Her Shoes at the Same Shop
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Nikita's Decision to Buy Her Shoes at the Same Shop

Question 11

Question 11

Multiple Choice

Nikita's decision to buy her shoes at the same shop that her boss patronises is the result of which sociological influence?


A) Culture
B) Opinion leaders
C) Reference groups
D) Social class

Correct Answer:

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