Multiple Choice
Which of the following is/are true regarding instrument selection for client satisfaction studies?
A) creating your own instrument tailored to your agency is optimal
B) the researcher should first consult the literature to find a scale that has good reliability and validity
C) if there is a short version available, the researcher should always use that to cut down on time for the client
D) b and c
E) none of these
Correct Answer:
Verified
Correct Answer:
Verified
Q2: When conducting client satisfaction surveys, you can
Q3: Researchers Ingram and Chung (1997) recommend not
Q4: Aldana, et al.(2001) found the most powerful
Q5: The emphasis on client satisfaction began in
Q6: Measuring client satisfaction is important because<br>A)dissatisfied clients
Q8: A method of collecting client satisfaction surveys
Q9: When developing your study, which of the
Q10: When the response rate is low, you
Q11: Consistently high client satisfaction survey results can
Q12: A concern with client satisfaction studies is