Multiple Choice
Measuring client satisfaction is important because
A) dissatisfied clients are likely to leave the agency
B) managers need to detect problems before they get out of control
C) it is required by many regulatory agencies
D) all of the above
E) none of the above
Correct Answer:
Verified
Correct Answer:
Verified
Q1: Clients who have been involved with a
Q2: When conducting client satisfaction surveys, you can
Q3: Researchers Ingram and Chung (1997) recommend not
Q4: Aldana, et al.(2001) found the most powerful
Q5: The emphasis on client satisfaction began in
Q7: Which of the following is/are true regarding
Q8: A method of collecting client satisfaction surveys
Q9: When developing your study, which of the
Q10: When the response rate is low, you
Q11: Consistently high client satisfaction survey results can