Which of the Following Is a Method That Organizations Typically

Multiple Choice

Which of the following is a method that organizations typically use in attempting to effectively manage the relationships between the organization and its customers at the customer service level?

A) Reengineering and/or automating call centers based on past call center data
B) Developing web sites that allow customers to access their personal accounts and/or information like hours of operation, store locations, and product information
C) Utilizing CRM programs to administer personalized surveys based specific customer segments
D) All of these