Question 1

Who is considered the "first lady of management?"

Accepted Answer

A)  Mary Parker Follett 
B)  Lillian Gilbreth 
C)  Carly Fiorina 
D)  Maxine Weber 
E)  Anne Adams

Question 2

The three subfields of the classical perspective include:

Accepted Answer

A)  Quantitative management, behavioural science and administrative management. 
B)  Bureaucratic organization, quantitative management and the human relations movement. 
C)  Administrative management, bureaucratic organization and scientific management. 
D)  Scientific management, quantitative management and administrative management. 
E)  None of these.

Question 3

The management science approach uses qualitative data in management decision making.

Accepted Answer

A) True 
 B)False

Question 4

A management perspective that emerged during the nineteenth and early twentieth centuries that emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines is called _____.

Accepted Answer

The answer of A management perspective that emerged during the...

Question 5

The inherent focus of TQM is on managing the total organization to deliver quality to the customer.

Accepted Answer

A) True 
 B)False

Question 6

Discuss the differences between the case view, the universalist view and the contingency view.

Accepted Answer

The answer of Discuss the differences between the case view,...

Question 7

The _____ view of management is an integration of the case and universalist viewpoints.

Accepted Answer

The answer of The _____ view of management is an...

Question 8

Six Sigma refers to an innovation mindset, used widely by Indian companies, that strives to meet customers' immediate needs quickly and inexpensively.

Accepted Answer

A) True 
 B)False

Question 9

The implementation of small, incremental improvements in all areas of the organization on an ongoing basis refers to continuous improvement.

Accepted Answer

A) True 
 B)False

Question 10

The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance.

Accepted Answer

A) True 
 B)False

Question 11

_____ refer to the aspects of a culture that guide and influence relationships among people.

Accepted Answer

The answer of _____ refer to the aspects of a...

Question 12

Which of these forces often comprises unwritten, common rules and perceptions about relationships?

Accepted Answer

A)  Economic forces 
B)  Political forces 
C)  Social forces 
D)  Legal forces 
E)  Personal forces

Question 13

_____ refer to the influence of political and legal institutions on people and organizations.

Accepted Answer

The answer of _____ refer to the influence of political...

Question 14

Weber's vision of organizations that would be managed on an impersonal, rational basis is called a(n) _____.

Accepted Answer

The answer of Weber's vision of organizations that would be...

Question 15

Whereas scientific management focused on _____ , administrative principles approach focused on the _____.

Accepted Answer

A)  individual productivity; total organization 
B)  organization productivity; individual effort 
C)  efficient procedures; management by principle 
D)  employee ability; employee loyalty 
E)  employee competence; work flow through the organization

Question 16

The writings of Fayol, Taylor and Weber provide the foundation for modern management. Identify the school of thought associated with each writer and compare the focus that each writer takes in relation to the organization.

Accepted Answer

The answer of The writings of Fayol, Taylor and Weber...

Question 17

The findings provided by the Hawthorne Studies provided the impetus for the _____, despite flawed methodology or inaccurate conclusions.

Accepted Answer

A)  classical perspective 
B)  humanistic perspective 
C)  scientific management 
D)  bureaucratic organizations 
E)  contingency perspective

Question 18

According to Fayol, similar activities in an organization should be grouped together under one manager. This administrative principle is known as _____.

Accepted Answer

The answer of According to Fayol, similar activities in an...

Question 19

The Systems Thinking approach develops theories about human behaviour based on scientific methods and study.

Accepted Answer

A) True 
 B)False

Question 20

A management perspective that suggests jobs should be designed to meet higher-level needs by allowing workers to use their full potential is called a(n) _____.

Accepted Answer

The answer of A management perspective that suggests jobs should...

Exam 2: The Evolution of Management Thinking

Who is considered the "first lady of management?"

The three subfields of the classical perspective include:

The management science approach uses qualitative data in management decision making.

A management perspective that emerged during the nineteenth and early twentieth centuries that emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines is called _____.

The inherent focus of TQM is on managing the total organization to deliver quality to the customer.

Discuss the differences between the case view, the universalist view and the contingency view.

The _____ view of management is an integration of the case and universalist viewpoints.

Six Sigma refers to an innovation mindset, used widely by Indian companies, that strives to meet customers' immediate needs quickly and inexpensively.

The implementation of small, incremental improvements in all areas of the organization on an ongoing basis refers to continuous improvement.

The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance.

_____ refer to the aspects of a culture that guide and influence relationships among people.

Which of these forces often comprises unwritten, common rules and perceptions about relationships?

_____ refer to the influence of political and legal institutions on people and organizations.

Weber's vision of organizations that would be managed on an impersonal, rational basis is called a(n) _____.

Whereas scientific management focused on _ , administrative principles approach focused on the _.

The writings of Fayol, Taylor and Weber provide the foundation for modern management. Identify the school of thought associated with each writer and compare the focus that each writer takes in relation to the organization.

The findings provided by the Hawthorne Studies provided the impetus for the _____, despite flawed methodology or inaccurate conclusions.

According to Fayol, similar activities in an organization should be grouped together under one manager. This administrative principle is known as _____.

The Systems Thinking approach develops theories about human behaviour based on scientific methods and study.

A management perspective that suggests jobs should be designed to meet higher-level needs by allowing workers to use their full potential is called a(n) _____.