Question 1

Organizational development is one specific set of management techniques based in the _____ approach.

Accepted Answer

A)  management science 
B)  systems theory 
C)  behavioural sciences 
D)  scientific management 
E)  quantitative

Question 2

Briefly describe systems theory, including synergy.

Accepted Answer

The answer of Briefly describe systems theory, including synergy....

Question 3

Discerning circles of causality is an important element of systems thinking.

Accepted Answer

A) True 
 B)False

Question 4

Mary Parker Follett contributed to which field?

Accepted Answer

A)  Humanistic approach 
B)  Scientific management approach 
C)  Total quality management approach 
D)  Quantitative approach to management 
E)  Systems approach to management

Question 5

A historical perspective provides a narrower way of thinking, a way of searching for patterns and determining whether they recur across time periods.

Accepted Answer

A) True 
 B)False

Question 6

Which of these is a major criticism of scientific management?

Accepted Answer

A)  It ignores the social context of work. 
B)  It ignores the impact of compensation on performance. 
C)  It overemphasizes individual differences. 
D)  It overemphasizes the intelligence of workers. 
E)  It emphasizes the social context of work.

Question 7

Economic forces pertain to the availability, production and distribution of resources in a society.

Accepted Answer

A) True 
 B)False

Question 8

Standardization of work and wage incentives are characteristics of behavioural science.

Accepted Answer

A) True 
 B)False

Question 9

A contingency view argues that there is one best way to manage an organization.

Accepted Answer

A) True 
 B)False

Question 10

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as:

Accepted Answer

A)  unity of command. 
B)  division of work. 
C)  unity of direction. 
D)  scalar chain. 
E)  quality management.

Question 11

Which of the following is not in the top five contemporary management tools?

Accepted Answer

A)  Collaborative innovation 
B)  Mission and vision statements 
C)  Benchmarking 
D)  Strategic planning 
E)  Customer relationship management

Question 12

_____ specifies a goal of no more than 3.4 defects per million parts.

Accepted Answer

A)  Benchmarking 
B)  Total quality management 
C)  Six sigma 
D)  Balanced scorecard 
E)  Jugaad

Question 13

The term "quants" refers to financial managers and others who base their decisions on complex quantitative analysis, under assumption that using advanced mathematics and technology can accurately predict how the market works.

Accepted Answer

A) True 
 B)False

Question 14

A management perspective that emerged after World War II, and applied mathematics, statistics and other quantitative techniques to managerial problems is referred to as a(n) _____.

Accepted Answer

The answer of A management perspective that emerged after World...

Question 15

The use of specialization to produce more and better work with the same level of effort is consistent with the administrative management principle of:

Accepted Answer

A)  unity of command. 
B)  unity of direction. 
C)  scalar chain. 
D)  division of work. 
E)  None of these

Question 16

Unity of direction principle proposes that similar activities in an organization should be grouped together under one manager.

Accepted Answer

A) True 
 B)False

Question 17

Describe the assumptions behind McGregor's Theory X and Theory Y. How do the theories relate to the classical perspective on management and early human relations ideas?

Accepted Answer

The answer of Describe the assumptions behind McGregor's Theory X...

Question 18

A criticism of human relations management is that it ignores the social context and workers' needs.

Accepted Answer

A) True 
 B)False

Question 19

The Hawthorne studies resulted in the movement towards scientific management.

Accepted Answer

A) True 
 B)False

Question 20

The humanistic perspective contains three subfields: scientific management, bureaucratic organizations and administrative principles.

Accepted Answer

A) True 
 B)False

Exam 2: The Evolution of Management Thinking

Organizational development is one specific set of management techniques based in the _____ approach.

Briefly describe systems theory, including synergy.

Discerning circles of causality is an important element of systems thinking.

Mary Parker Follett contributed to which field?

A historical perspective provides a narrower way of thinking, a way of searching for patterns and determining whether they recur across time periods.

Which of these is a major criticism of scientific management?

Economic forces pertain to the availability, production and distribution of resources in a society.

Standardization of work and wage incentives are characteristics of behavioural science.

A contingency view argues that there is one best way to manage an organization.

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as:

Which of the following is not in the top five contemporary management tools?

_____ specifies a goal of no more than 3.4 defects per million parts.

The term "quants" refers to financial managers and others who base their decisions on complex quantitative analysis, under assumption that using advanced mathematics and technology can accurately predict how the market works.

A management perspective that emerged after World War II, and applied mathematics, statistics and other quantitative techniques to managerial problems is referred to as a(n) _____.

The use of specialization to produce more and better work with the same level of effort is consistent with the administrative management principle of:

Unity of direction principle proposes that similar activities in an organization should be grouped together under one manager.

Describe the assumptions behind McGregor's Theory X and Theory Y. How do the theories relate to the classical perspective on management and early human relations ideas?

A criticism of human relations management is that it ignores the social context and workers' needs.

The Hawthorne studies resulted in the movement towards scientific management.

The humanistic perspective contains three subfields: scientific management, bureaucratic organizations and administrative principles.