Which of the Following Is Not One of the Steps

Multiple Choice

Which of the following is not one of the steps to becoming a customer-driven work team?

A) Identify your customers, listen to them and make meeting or exceeding their needs and wants your primary goal.
B) Develop work procedures that reliably satisfy your customers.
C) Build a culture that focuses team members on their customers and providing what they want.
D) Provide a cheaper product than competitors by always matching or beating competitors' prices.
E) Use customer-friendly systems and policies to build strong relationships with your service partners.