When Handling an Angry Customer Who Is Making a Complaint

Multiple Choice

When handling an angry customer who is making a complaint, you should:

A) agree with what the customer is saying.
B) disagree with what the customer is saying.
C) agree to disagree with the customer.
D) agree with the customer either that they have a point or with the reason as to why they are upset.
E) agree with the customer's argument, but tell them that their attitude is unacceptable.