Which of the Following Is the First Step in the Problem-Solving

Multiple Choice

Which of the following is the first step in the problem-solving approach to selling?

A) Defining a customer's problem
B) Building rapport with a prospective customer
C) Gaining precommitment from a prospect to consider purchasing the seller's product
D) Arranging the use of a sales organization's resources to resolve a customer's problem
E) Continuing to sell until a customer's problem is resolved