Mason Is Planning to Purchase a New Laptop

Multiple Choice

Mason is planning to purchase a new laptop. He wants to buy a hybrid laptop with features such as touchscreen display, thunderbolt 3 ports and 8GB of RAM. He wants to able to pay for the laptop using his credit card. Considering that he is interested in purchasing the latest model, he expects that salespeople will keep him informed about associated product upgrades and offers on software. He expects that the laptop he purchases would deliver the promised performance and that he will be one of the few privileged owners of that laptop. In this scenario, which of the following represents Mason's functional needs?

A) His expectation to be one of the few privileged owners of the laptop
B) The convenience of using his credit card for payment
C) The features he wants in the laptop
D) His expectation to be informed about product upgrades
E) His expectation that the laptop will perform as promised