In the Context of Customer Service, Which of the Following

Multiple Choice

In the context of customer service, which of the following statements is true of service enthusiasm?

A) Service enthusiasm is a core component of the traditional sales process.
B) Everyone who comes in contact with a customer should have same the service enthusiasm to generate its benefits.
C) Salespeople must focus on closing a sale rather than monitoring and coordinating the people who interact with a customer.
D) Sales enthusiasm helps minimize critical encounters with customers.
E) Service enthusiasm does not require a service-minded corporate culture.