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Timothy Is a Salesperson for a Furniture Manufacturing Company

Question 12

Multiple Choice

Timothy is a salesperson for a furniture manufacturing company. He resolves customer complaints proactively and always makes it a point to clearly understand the requirements of his customers to ensure that they get what they want. In the context of customer service dimensions, Timothy exhibits _____ in the given scenario.


A) brevity
B) service gap
C) service motivation
D) promotion knowledge
E) candor

Correct Answer:

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