Question 1

Dana says she was terrified when she was assaulted and is not sure she can identify who did it, especially since her glasses were knocked off early during the assault. She views a lineup in which the "true" perpetrator is known to be present. Dana, however, cannot pick the individual out of the line-up, resulting in a(n)____.

Accepted Answer

A) correct rejection 
B) incorrect rejection 
C) correct identification 
D) false identification

Question 2

Research indicates that ____ of U.S. professionals indicated that a positive online reputation influences their decision to hire job candidates.

Accepted Answer

A) 71% 
B) 86% 
C) 91% 
D) 99%

Question 3

Janae is doing an interview with a series of prospective employees. She asks each candidate the same questions in the same order and rates their answers on a predetermined rating scale. Janae is conducting a(n)____ interview.

Accepted Answer

A) affective 
B) normative 
C) structured 
D) unstructured

Question 4

Most researchers contend that the best way to know when a person is stressed is to ____.

Accepted Answer

A) see how their body responds to a given situation 
B) take an inventory of recent life changes that they have experienced 
C) simply ask them 
D) measure their blood pressure

Question 5

If an employee compares how much effort he puts in at work and feels undercompensated for that effort, he may reduce his effort in the future, according to ____.

Accepted Answer

A) job satisfaction theory 
B) equity theory 
C) transformational leadership theory 
D) ONET theory

Question 6

According to the text, the best way to eliminate biases in jury judgments resulting from pretrial exposure to trial-related information is by making use of ____.

Accepted Answer

A) continuance 
B) an extended voir dire 
C) change of venue 
D) an extended venire

Question 7

As discussed in the text, the consumer consumption process begins ____.

Accepted Answer

A) long before we choose a product 
B) when we recognize that we need a product 
C) when we decide to shop for a product 
D) when we choose among different products

Question 8

The best source in overall hiring volume, quality of hires, speed (application-to-hire time in days), and best employee retention after one and two years is ____.

Accepted Answer

A) use of independent recruiting companies 
B) employee referrals 
C) university employment centers 
D) online resume services

Question 9

After World War II, the United States had a lot of manufacturing capabilities but ____.

Accepted Answer

A) the social conditions during the war had created a population disinterested in purchasing 
B) to continued raw material shortages of the war made it difficult to manufacture anything 
C) people remained very fearful, resulting in decreased willingness to purchase anything but essentials 
D) the products produced were so similar that there was no reason to purchase one over the other

Question 10

When male rats are under stress, they react with the fight-or-flight response. Female rats, on the other hand, may react with ____.

Accepted Answer

A) the might-or-right syndrome 
B) the tend-and-befriend response 
C) flight only 
D) a tendency to hide

Question 11

When we believe the event will be extremely demanding and will put us at risk for damage, we make a(n)____ appraisal.

Accepted Answer

A) caution 
B) alert 
C) danger 
D) threat

Question 12

Services like Klout.com help advertisers ____.

Accepted Answer

A) determine how many people their advertisements reach via various media 
B) improve the ability of advertisers to monitor their product's online image 
C) identify opinion leaders in social media by analyzing their social network 
D) trace trolls and stop the damage they cause by legal action

Question 13

The main distinction between the terms crowding and density is that crowding refers to ____, while density refers to ____.

Accepted Answer

A) concentration of people; concentration of any physical objects 
B) a subjective feeling; a physical reality 
C) a neutral or positively-experienced concentration of people; a negatively-experienced concentration of people 
D) situations over which people perceive that they have control; situations over which people do NOT perceive that they have control

Question 14

The importance of physical location within a store is illustrated by the observation that moving the grocery store deli from the back of the store to the front increase sales by ____.

Accepted Answer

A) 50% 
B) 100% 
C) 200% 
D) 300%

Question 15

When jurors have been exposed to pretrial publicity, they ____.

Accepted Answer

A) are somewhat more likely to deem the defendant guilty 
B) are somewhat more likely to deem the defendant innocent 
C) tend to think that they are biased by this exposure, even when they are not 
D) are able to disregard any information to which they have been exposed once the trial begins

Question 16

If you discriminate against an individual in a protected class in a hiring decision, you must be sure that the reason for your discrimination is based upon a(n)____.

Accepted Answer

A) performance review 
B) OCB 
C) quid pro quo 
D) BFOQ

Question 17

Research suggests that the major components of air pollution affect the health of ____ people in the United States.

Accepted Answer

A) a small minority of 
B) a large minority of 
C) most 
D) all

Question 18

According to social psychological research, which of the following is NOT a particularly effective way to shift people's attitudes and behaviors regarding the environment?

Accepted Answer

A) Provide people with feedback about their impact on the environment. 
B) Make people's environment-related behaviors public. 
C) Focus on specific actions rather than general or abstract behaviors. 
D) Make nonemotional appeals to general attitudes in the public.

Question 19

The process used by managers to determine their needs with regard to human resources, including retaining talented as well as removing poor performers, is called ____.

Accepted Answer

A) job analysis 
B) recruitment 
C) performance review 
D) workforce planning

Question 20

Which of the following is the best example of the one-person trap?

Accepted Answer

A) Excessive consumption of limited energy resources 
B) Overeating 
C) Drunk driving 
D) Failing to report a witness in a murder

Exam 15: Application Module A: Applying Social Psychology to Consumer Behavior